FAQ

•  I want to have a website. Where do I start?

The four easy steps that we provide below will guide you in the direction to a professionally designed, developed and marketed Web site.

1. Step One: Domain Name (URL) Registration -- This is the address people will use to access your Web site (www.yourcompany.com). Once you have determined that the URL you wish to use is available, the cost to register a name is anywhere from $10 to $100.00 per year. A domain name needs to be renewed every year
   
   
2. Step Two: Design of the Web Site -- This is where the look, feel, and content of the Web site are determined and created
   
   
3. Step Three: Hosting Your Web Site on a Web Server -- This is basically where you rent space on a computer that is always connected to the Internet. Price will vary, depending on the amount of disk space you will have and the connection to the Internet
   
   
4. Step Four: Marketing Your Web Site -- You should be thinking about the marketing of your Web site as it is being designed. The content of the site needs to reflex the search terms you will want your site to appear on search engines.
   

•  What is required to build it?

The most obvious is your actual written and graphical content. Other less tangible aspects such as design or layout ideas are handled in the preliminary meetings where you specify any preferred color schemes and sample web sites that appeal to you.

With regards to search engines, we require a list of "keywords" that apply to your industry that potential visitors would be searching for.

•  How can I get a domain www.mycompanyname.com.kh?

You should contact MPTC or CAMNET to get your www.mycompany.com.kh domain registered. Please click on this link for more detail, http://www.mptc.gov.kh/Regulation/DNS.htm .

•  How much do you charge for your website design services?

It depends on what you want! A dynamic website design or a design which requires a lot of advanced programming or Flash will cost you more than a simple html website. However, with a simple site, it will cost you a lot less and a simple design will be easier to get ranked well in the search engines.

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•  How long will the design of my website take?

If you are just having a website designed and developed, about two weeks. If you are having optimization carried out as well, around three weeks. A lot depends on what your requirements are. We like to tell everyone a month, that way we don't make promises we can't keep.

•  Can I have my website in Khmer language?

Yes, of course. It is easy for KhmerSURF. We can provide you a website completely in Khmer. Your users can see your website properly even their computers do not have a Khmer font install.

•  How much do you charge for updates?

Our minimum charge is 20 per hour. Saying that if it's just a small change we usually don't make a charge!

•  Can you guarantee my site will appear on the first page in a search engine?

Nobody can honestly claim to do so because of the ever-changing algorithims and formulas search engines utilize. There are hundreds of different search engines and indexes all of which have their own method of determining what ranking they will give you based a keyword search.

So, what optimization technique works in one search engine is given less weight or even penalized by another. The overall strategy we employ is try and find a happy medium and make sure your keywords are present where they need to be. Other factors such site popularity (determined by how many other popular sites are linking to you), keyword placement in your page titles, page text, alternate text for images and meta tags (special tags read by some search engines which contain keywords specific to your industry and the site content) will determine your site's relevance vs. the keywords the potential visitor has typed in.

With every custom web site we create, we include submissions to some of the most popular search engines and indexes such as Yahoo, Alta Vista, Lycos, Google, etc. More comprehensive strategies and submissions are available to acheive improved results.

•  How do people find my website?

In addition to search engines as noted above, there are a variety of ways to help visitors find your site which include: placing your email and web site address on all of your pamphlets and promotional material, business cards and "tag lines" at the bottom of all your email messages communications.

You can also aid people find your site by looking for other related sites that are willing to trade links with you. Each site ultimately benefits from the partnership. Simply putting links on your page to other sites does little to your ranking if they do not do the same.

Advertising in industry-related e-zines, traditional media (magazines, newspapers, etc.) will also help your marketing strategy. The internet is a very far reaching and cost-effective means of site awareness but it can't be done to the exlcusion of everything else. A good marketing campaign includes traditional media.

•  I would like to use your website design service, what do I do now?

If you're interested in our services and would like to give us a call or drop us an meail, please click here.